Business Office - BankMobile FAQ
BankMobile FAQ - Information provided by BankMobile and Catawba Valley Community College
Q: Why did I get a “debit card” in the mail?
A: Catawba Valley Community College has partnered with BankMobile to deliver your financial aid refund and provide you with your official School ID card. We are committed to providing students with clear choices and offering great customer service. The card you receive in the mail will also serve as your student ID and library card, all in one.
Q: Is this a “refund card”? Do I have to have my refund put on the card?
A: Absolutely not. The CVCCOneCard is not a “refund card.” It is an all-in-one student ID and library card. It can only serve as a debit card if you choose to open a BankMobile vibe account with BankMobile and have your refund direct deposited to that account.
Q: So I can have my refund sent to my current bank account? Or even my parent’s bank account?
A: You got it! The CVCCOneCard provides you with more options than ever before. You can have your refund direct deposited to any U.S. bank account, absolutely free of charge.
Q: Is the CVCC OneCard a credit card?
A: No. The CVCCOneCard serves as a debit card ONLY if you choose to open a BankMobile Vibe checking account with BankMobile.
Q: Do I have to use my CVCCOneCard?
A: Your CVCCOneCard will serve as your student ID and library card. To take advantage of these benefits, you will need your CVCCOneCard.
Q: How do I activate my card and make my refund selection preference?
A: Visit www.cvcconecard.com and enter your 16 digit card number in the green box at the top. From there, select your refund preference.
Q: Do I really need to activate my card and make my refund selection preference? I don’t ever expect to get a refund.
A: Yes, activate your card and make my refund selection preference. Even if you don’t expect a refund, you may in fact need to receive one at some point, like if a class gets canceled.
Q: I really see no need for my card. Can I just throw it away?
A: Please do not throw away your card, Without your card, you will not be able to access the CVCC Library.
Q: You said this card will give me options to receive my refund. What are my options?
A: See the chart below:
- Deposit to an Existing Account – Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.
- Deposit to a BankMobile Vibe Account – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
Q: What happens if I don’t select a refund preference?
A: Your refund will be significantly delayed. BankMobile will be unable to disburse any funds you are due until you select a refund preference. If you still make no preference, BankMobile will mail a paper check to you. Regardless of whether you anticipate receiving a refund or not, it is important to select your refund preference as soon as you receive your card. » BankMobile Disbursements
Q: When do I need to activate the CVCC OneCard and make a refund selection preference?
A: Activate your card and make your refund selection preference as soon as the green envelope arrives in your mailbox. Activation is easy. Just visit cvcconecard.com and enter your 16 digit card number.
Q: What if I didn’t receive the CVCCOneCard?
A: Your CVCCOneCard is mailed to the address on file in the Student Records Department. If you did not receive your card, please verify your current mailing address in the Student Records Department or by checking your MyCVCC account. If your address is incorrect, please visit the Personal Information Changes page for more details.
Q: What if I lost my card or need a replacement?
A: If you have not activated your card, visit the Business Office to order a replacement. Please verify your current mailing address in the Student Records Department or by checking your MyCVCC account before reporting your card lost. New cards will be shipped to your current address on file.
If you have already activated your card, you can log into cvcconecard.com and re-order your card. It will be shipped to the address listed with BankMobile.
Q: I am new to CVCC. When will I receive my card?
A: Once classes have started, a OneCard will be ordered and shipped to you at the address on file with the Student Records Department.
Q: When will I get my financial aid refund?
A: The schedule for disbursing financial aid funds has not changed. Visit the Office of Finiancial Aid's Disbursment Schedule webpage for dates.
Q: Where should I call to see if my refund is ready?
A: Let BankMobile contact you! Sign up for mobile alerts with BankMobile to get a text message whenever refunds are processed or deposited to your account. Don’t want a text message? No problem, BankMobile can also email you when your refund is processed or distributed.
Q: Is my personal information safe with BankMobile?
A: 100% safe.
Can’t find your answer here? Visit BankMobile FAQ's.
Read more about the CVCCOneCard by visiting www.cvcconecard.com
Your CVCCOneCard is your Student ID and Library Card.
ACTIVATE your card and make a refund selection preference once it arrives in the mail!
To make sure you get your card in the mail
- Provide the college with your correct current mailing address
- View your current address on file by logging into your MyCVCC Portal and choose the Self-Service menu.
- If your address needs to be updated, visit Student Records to make changes
Don't forget to check your CVCC email over the next few weeks to receive important updates!
For more details, visit: www.CVCCOneCard.com