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Student Online Services

Student Online Services of Catawba Valley Community College

Student Help Desk

The student Help Desk is located on the 2nd floor of the Cuyler Dunbar Building in the Library (CAD*236).  The helpdesk can provide assistance with the following:

The Help Desk does not provide technical support for personal computer problems.


Student Email, MyCVCC Portal, WebAdvisor, & Blackboard Login Credentials

Student Email, WebAdvisor and Blackboard login credentials are now the same. Students should use the same username and password for all three systems.

  • Username = first initial, last name, last 3 digits of CVCC Student ID#
  • Password = cvcc-,last 4 digits of social security number (be sure to include the dash)
  • Example:  Jane Doe, CVCC Student ID# 0012345 and social security # of 123-45-6789
  • Username: jdoe345
  • Password: cvcc-6789
  • Email Address:

If these credentials do not work, try resetting your password.

NOTE:  Using this link will change your password for Student Email and WebAdvisor at the same time.  You will need to manually change your Blackboard password if you want it to match your Student Email and WebAdvisor password.  Later in 2016, you will receive notification that Blackboard login credentials have been “synced” with Student Email and WebAdvisor.

Hours of Operation
Monday – Friday: 7:30am until 4:30pm

Contact the Help Desk
828-327-7000 ext 4444
*Please include your full name (spelling first and last name), 7 digit CVCC Student ID# and the last 4 digits of your social security number.

For Blackboard login assistance after hours, contact 866-832-9253.  


Frequently Asked Questions:

What is my user id for logging into WebAdvisor?

  • From the WebAdvisor main screen, click on "Student"
  • Click on "What is my User ID?" link on the left bottom side of the web pageWhat is my User ID?
  • Enter your Last Name and either your SSN (no hyphens required) OR your Colleague ID#
  • Click Submit

I can’t log in to Student Email.
Can you log in to WebAdvisor?  These systems use the same username and password.  If you can log in to one system, you should be able to log in to the other system.  If you try that and it doesn’t work, try a password reset.

If you still cannot log in, call or email or 828-327-7000 ext 4444.

It’s the first day of classes and my courses are not available in Blackboard.
Call the Help Desk at 828-327-7000 ext 4444.

My courses were showing up in Blackboard earlier but are no longer there.
Contact your instructor to see if you have been dropped from the course(s).

I was taking a test in Blackboard and lost my internet connection.
You will need to contact the instructor for course specific questions.

My course in Blackboard is asking for an Access Code or School Code.
Contact your instructor for course specific questions.

How do I reset my password for Student Email?
Go to and select “Change Password”.  Be aware that this will also change your password for MyServices.

How do I reset my password for WebAdvisor?
Click on the “Reset My Password” link in WebAdvisor or go to and select “Change Password”. Be aware that this will also change your password for Student Email.

How do I reset my password for Blackboard?
Go to the dropdown arrow next to your name in the upper right-hand corner of the Blackboard homepage. Click Settings/Personal Information/Change Password.

For additional online service login help, contact the CVCC Help Desk 828-327-7000 ext. 4444

Students can still access their old email account through Google email, but CVCC will only conduct business through the new Microsoft office 365 email system.