Related Links
You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).
For technical support:
Only designated support representative (DSRs) have access to all PaperThin Support resources. Call PaperThin Support at 617-471-4440, option 3 to register, change, or delete DSRs.
Note: For proper authentication, email addresses entered here must match your site's local profiles.
Registered DSRs can assign different levels of Support access.
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Registered... |
Can… |
Note that... |
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CommonSpot users |
Access Support resources. Submit enhancement requests |
You can designate as many CommonSpot Support users as needed. |
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Administrators with CPAdmin privileges or the equivalent |
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Typically, members of the CPAdmin group are also Designated Support Representatives. |
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Designated Support Representatives (DSRs) |
Access all of the above resources and
to incident tickets and view history for all incidents in their organization. |
Only individuals registered as Designated Support Representatives (DSRs) can interact with incident tickets on the PaperThin site. At least one Designated Support Representative assignment is included with your CommonSpot license. Customers typically name up to three DSRs. Review your site's current DSRs at http://www.paperthin.com/support/ |
See http://www.paperthin.com/support/supportplans/Support-Access-Matrix.cfm for more information.
Once DSRs are registered, you can view them, enable/disable DSR status, and choose a partner from this link.
http://www.paperthin.com/support/supportplans/Change-support-representatives.cfm
Related Links
You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).
For technical support: