Support Points

PaperThin uses a graduated point system to deliver product support. Points are credits issued with your license or subscription agreement and assigned to incidents according to priority see Submit Incident (Step 1 of 3). To receive timely attention, make sure you have the required number of points available.

See http://www.paperthin.com/support/supportplans/Support-Points-Overview.cfm for details on obtaining and using Support Points. To view total purchased and available points, visit:

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:

You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/

Use Support Points for	Do Not Use Support Points for	You Do Not Need Points to…
Specific questions on product features Technical how-to questions Troubleshooting unexpected behavior	Product training Broad topical information Custom application development.	Submit bug reports Access Support resources.