Social Media Manager

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Social Media Manager

Access this dialog from the Social Media section of My CommonSpot or the Manage menu to view a report of current or planned social media posts for the site or the current page, as follows:

When accessed from...	Displays...
My CommonSpot with Manage Social Media permissions	All social media content generated for the site
My CommonSpot with permissions to post to specific channels	User-generated social media content only
The Manage Menu for the current page with Manage Social Media permissions	All social media content generated for the page.
The Manage Menu for the current page permissions to post to specific channels	Only user-generated social media content for the page.

See Social Media and Add Social Media Channel Security Permissions for more on Social Media security.

You can view, post, or schedule postings from this dialog, edit planned postings right up until posting time, track responses to posts, and generate comments - all from the dashboard. Posts displays in the following states. Note that

Possible: Posts that are not currently scheduled, from content that does not require approval. CommonSpot assigns this status to saved posts.
Pending: Created from content that requires approval. Once posts in this state are approved, they are either scheduled or published to social media sites based on the Share option selected in Create or Edit Post.
Scheduled: Content assigned a publishing time. Generated for either approved content or content that does not require approval.
Posted: These items are already published to a social media site. Use this tab to view the number of clicks, shares, likes, retweets, and comments and post your responses. Sites must create and maintain scheduled job records for each channel to synchronize social media-generated and CommonSpot-generated content.

Note: Because Facebook does not maintain counts for group posts, this information is not available in CommonSpot.

Each tab displays the current count for each category for quick review. Record counts are controlled by the Reports and Tools settings in the Site Admin - Site Properties/Settings - Report Settings.

For each category, optionally enter a value in the Search field and filter by the Social Media Rules defined for your site, the Services you currently use, or both. For this release CommonSpot supports Facebook,Twitter and LinkedIn. These fields default to All.

For the Posted view, optionally check the Show Grouped checkbox, as shown above, to view aggregated counts for click-throughs to links contained in your posts, comments, and responses, or leave unchecked to view by category, as shown below.

When Show Grouped is unchecked, you have the additional option of selecting a start and end date.

Optionally check Show modified objects only to restrict results to saved posts whose associated pages or objects (elements) have been updated. This option does not display for Posted content.

Click the Filter button to generate a report based on your selection criteria.

Use Select Date Options to set the date that displays in the Date column. (Use the Date Restrictions search criteria to constrain results by specific dates). Pick from the dropdown. A green checkmark indicates the current filter. Optionally choose from the following:

Creation Date – Filters results based on the date created.
Last Modification Date – Filters results based on the date of last change.

Click to sort by column head.

Date - The last time a posting was created or changed, as defined by the Select Date Options. Defaults to descending (most recent items first).

Rule - The rule that generated this posting. Social Media Rules are created and applied at the Site Administration level. CommonSpot displays Direct Submission as the rule type for posts created at the page level through either Submit and Share or Actions - Create Social Media Post.

Title - The title assigned to this post.

Channels - The target channel(s) (individual social media accounts) for each post.

In the Grouped view, for messages posted to Twitter, aggregates counts for click-throughs , comments , and retweets.

For messages posted to Facebook, aggregates counts for click-throughs, comments , Likes , and Shares .

The Un-grouped view, displays the target channel, and separately categorizes click-throughs , comments , twitter retweets, and Facebook Likes , and Shares .

For both services, displays N/A for posts that do not include links. Click through comments to view latest with history, if any, and optionally respond.

Clicking retweet links displays the Twitter post linked to the channel for the service.

Clicking Like or Share links displays the Facebook post for this channel.

Action - Optionally pick from the following:

Click the edit icon to modify postings in Possible, Pending, or Scheduled states. You cannot edit completed postings, but you can view and respond to comments, as described above.
Remove individual postings by clicking the associated delete icon , or select multiple items, click Delete Selected from the More Actions dropdown, then click Go. You can optionally select/deselect all to remove postings.

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:

You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/