Add Social Media Channel

Add/Edit Social Media Channel

Access this dialog from Social Media Channels to create a new social media publishing channel for CommonSpot. This dialog displays in edit mode for existing channels.

You must first register CommonSpot with the service supporting this channel. See the administrative overview of Social Media and Integrating Facebook, Integrating Twitter, and Setting Up URL Shortening. Once channels are authorized, social media managers can create, view, and centrally manage channels for which they have permissions through the Social Media dashboard in My CommonSpot.

You must have separate accounts for each channel you create, for each service used. For example, a university creating separate parent, student, and alumni Facebook channels would have separate Facebook accounts and logins for each of these channels.

This release supports all Facebook account types. See http://www.facebook.com/blog/blog.php?post=324706977130 or search for "Facebook pages and groups"

Important Notes:

Make sure you are logged out of your Facebook account(s) before creating channels. Other media (like Twitter) provide the option to log out when they prompt for authentication

Changing Facebook channel properties effectively creates a new channel. When you change existing Facebook account properties CommonSpot revokes access. You must re-enable token access for a Facebook channel after changing properties.

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Complete the following fields

Name: Enter a descriptive name for this account. This name identifies the channel in the Social Media Manager dashboard accessed from My CommonSpot.

Description: Describe the purpose of this channel.

Social Media Type: Pick the channel type from the dropdown. This release supports text messages that can include URLs, shortened URLs and images.

Public URL: The URL of the social media account for this channel. For example, http://www.facebook.com/my_university_alums

Properties: The first item displays for all social media outlets. CommonSpot supports Facebook individual and group accounts and pages targeted to specific audiences (commonly used for promotional purposes). In the Name of the Channel field, enter the name of the individual, group, or page account exactly as it appears on Facebook.

Number of Days to monitor responses to posts from this channel. Defaults to 10. You can monitor comments and create responses through the Social Media Manager dashboard Posted tab. CommonSpot synchronizes comments made on social media sites and CommonSpot reports on a schedule set in Site Scheduled Jobs.
Type of Channel (Facebook only): Pick from the dropdown. For a personal Facebook user account, choose individual, for a public or private group, choose group. Public-facing entities or organizations with a Facebook page for their communications should use the page option.
Name of the Channel (Facebook only): In order for CommonSpot to retrieve the ID and access token for your page or group, enter the name of the account exactly as it is entered in Facebook.

Access Granted: Displays whether CommonSpot has permission to post to this account. If CommonSpot is already registered for this service, the statement above displays with a Revoke Access button. Use this option to suspend CommonSpot access to this channel and make it unavailable for posting.

If access has not been granted, the following displays:

Clicking Save connects to the account identified in the public URL field and prompts you to grant CommonSpot login and posting rights. For example, setting up access to a Twitter account displays a prompt like the following:

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Entering your user name and password and clicking Authorize app gives CommonSpot the rights described in this page.

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:

You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/