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Support Access

To most effectively request and use Support resources you need to set up your site.

Before using Support options:

  1. Designate and Register Support Users at your site. Accessing the PaperThin Support site requires authentication.
  2. Check available Support Points. These are credits for dedicated support time, issued as part of your CommonSpot licensing or subscription agreement.
  3. Verify that your environment supports a direct connection to PaperThin Support.

 

Related Links

You can download PDF versions of the Content Contributor's, Administrator's, and Elements Reference documents from the support section of paperthin.com (requires login).

The following guides are available from the support site and are in the /docs/directory of your CommonSpot Server:
You can also download these other guides from the support section of paperthin.com (with login):

For technical support:

http://www.paperthin.com/support/