Frequently Asked Questions

A: Tuition due dates are published in the Semester Schedule posted on the CVCC website. A due date reminder will also be emailed to the student’s CVCC email account regularly prior to the beginning of the semester.

A: CVCC does not mail bills or statements. The primary method of communication is by CVCC email. It is recommended students check their CVCC email account regularly after registering for classes for important information from the Business Office.

A: CVCC does not mail bills or statements. Monthly, CVCC will notify students with past due balances to login to My Services and select “View my Account Statement”. This provides a detailed view of transactions for the past 365 days. From there, students can “Make a Payment” and avoid the Collection Policy.

A: Once a payment online is submitted, students will be forwarded to a confirmation page showing a receipt number and payment amount. This is the official receipt. An email will also be sent to the student’s email account showing this information.

Students can also verify their payment in MyCVCC Portal. Select “My Account Summary” under the Student menu. This will show the payments, as well as the current account balance.

A: Effective Fall 2008, the Business Office can no longer accept credit card payments by phone. If students would like to make a credit card payment, please login to MyCVCC Portal.

A: The payment plan is available from the first day of registration until the stated last day to pay. Students must be registered for classes in order to enroll in the payment plan.

A: Enrollment in the payment plan is done entirely online using MyCVCC Portal. To enroll:

To ENROLL IN THE Payment Plan:

• Login to MyCVCC Portal
• Click on Self Service

• (LEFT SIDE) Click on Hamburger Menu (☰)
• Click on Financial Information
• Click on Student Enterprise
• Click on NBS Enterprise

A: Once enrolled in the payment plan, please check the student’s email account regularly to ensure the down payment is drafted. Once the down payment is drafted, enrollment in the payment plan has been successful. In the event the down payment is not successfully drafted, students will be notified by Nelnet Business Solutions via email. If the down payment is not successfully drafted, students will need to re-enroll in the payment plan or make other payment arrangements.

CVCC recommends students check their email regularly until all payments have been drafted and their student account balance is paid in full.

A: Payment will be automatically drafted from the student’s credit card monthly until the balance is paid in full.

A: No. Payments will be automatically drafted from the student’s credit card on the date selected. If making a payment at the Business Office, the student’s account will still be drafted on the 5th or 20th of the month, if there is a balance remaining.

A: The payment plan account balance will be adjusted by the Business Office after the next scheduled payment. Please check email regularly to ensure that this adjustment is made. If the student does not see it within one payment, please contact the Business Office.

A: No! The Business Office must be notified to stop the payment plan payments if the student makes additional payments outside of the payment plan draft dates. This includes payments at the Business Office or payments made by financial aid.

A: Financial aid will not appear on the student’s account until the aid is processed by the Financial Aid office and the student has received the award letter. This can take anywhere from 6 to 10 weeks from application to award.

In the meantime, students may consider paying in full or enrolling in the payment plan until they are awarded aid. Once the aid is applied to the student’s account, they will be refunded any credit balance.

A: Payments may be verified in MyCVCC Portal. Select “My Account Summary” under the Student menu. Financial aid will show as “Financial Aid Remaining”.

A: Please see the Refund Policy.

A: For cash, check, credit card, or money order refunds, students should receive their refund within two weeks of the date the payment created a credit balance on the student account.

For financial aid refunds, financial aid is not posted to the student’s account balance until after the add/drop period ends. This is usually six weeks after the semester begins. Once aid is posted to the student’s account, they should receive their refund within 14 days.

A: No. CVCC policy requires the Business Office to mail refunds to the address on file. Students can verify the address on file using MyCVCC Portal. Select “My Profile” under the Student menu.

If the address is incorrect, please contact Student Records to have it updated.

A: A sponsored student is one in which an outside agency (employer, government agency) is paying the tuition due by the student directly to CVCC. If an outside agency is paying any part of the student’s tuition, please review the Sponsored Student Policies and Procedures.

A: Please see the Collection Policy.

A: Please leave a message. It is important to leave a message so the Business Office can expedite assistance to students as quickly as possible.